![]() ![]() Ambulance services (must be medically necessary).There are several services that do not require a referral. What services don't I need a referral for? You will need to contact Child Support Recovery at 1-88. Iowa Medicaid Member Services is unable to release this information. How do I find out the insurance information for an absent parent insurance policy? The email address is It will take up to 10 business days from the date Iowa Medicaid Member Services receives your request to have the other insurance updated. For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking call Relay Iowa TTY at 1-80. The phone number is 1-80 or 51 (when calling locally in the Des Moines area), Monday through Friday, 8 a.m. You may contact Iowa Medicaid Member Services by phone or email. I am being told that I have another insurance listed on my file. It depends on which program within Iowa Medicaid you have been enrolled in. Members on Iowa Medicaid do not necessarily have the same types of coverage as coverage is determined by income and medical necessity as determined by your provider. ![]() My friend has different services covered then I do, why is that? The IMCSC will assist you in enrolling your baby with Iowa Medicaid. Review the CHAMPVA Deductibles and Copays fact sheet for further information regarding payment on other than outpatient type of services.You will want to contact the IM Customer Service Center (IMCSC) at 1-87 as soon as possible. If the patient has other health insurance, then CHAMPVA pays the lesser of either 75% of the allowable amount after the $50 calendar year deductible is satisfied, or the remainder of the charges and the beneficiary will normally have no cost share. ![]() A provider cannot bill you for the difference between our allowable amount and their normally billed amount. If your provider accepts assignment, which means the provider accepts CHAMPVA, the provider agrees to accept our allowable amount as payment in full. Beneficiaries should NOT send checks to VHA OCC for their annual deductible as claims are processed, charges are automatically credited to individual and family deductible requirements for each calendar year. CHAMPVA has an outpatient deductible ($50 per beneficiary per calendar year or a maximum of $100 per family per calendar year) and a patient cost share of 25% of our allowable amount up to the catastrophic cap ($3,000 per calendar year). In most cases, CHAMPVA's allowable amount-what we pay for specific services and supplies-is equivalent to Medicare/TRICARE rates.
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